SCOPE AND PURPOSE
This policy applies to the processing of customer personal data by Noula Paints (referred to as “Noula” or “we”). This policy may be updated periodically to reflect changes in Noula’s practices regarding personal data processing or in response to applicable laws.
This policy is issued by Noula Paints, a joint-stock company incorporated and registered in Beirut, Lebanon. It is directed to individuals outside our company with whom we engage, including current, former, and potential customers (referred to as “customers” or “you”). The policy provides a general understanding of:
- When and why we collect and process your personal data;
- The types of personal data we collect;
- The reasons we collect your personal data; and
- How we manage and protect your personal data.
COMMITMENT
Processing your personal data is an essential part of our service to you. We value the trust you place in us by sharing your personal data and are committed to safeguarding your privacy.
We may collect personal data about you: (i) directly from you (e.g., when you contact us); (ii) through our interactions with you; (iii) when you make personal data public (e.g., social media posts); (iv) when you use our apps; (v) when you visit our website; (vi) when you register for our services or products; and (vii) when you engage with third-party content or advertising.
We adhere to the following principles to protect your personal data while enhancing customer value and providing safer experiences.
1. FREEDOM OF CHOICE
Your personal data belongs to you. We aim to give you control over your privacy preferences and enable you to decide whether to share personal data with us.
2. BALANCE OF INTERESTS
If processing your personal data serves a legitimate interest that outweighs the need to protect your privacy, we may process such data without obtaining explicit consent. We assess legitimate interests by considering potential benefits to you and the public.
3. PROPORTIONALITY
Noula ensures that only adequate, relevant, and necessary personal data is processed in relation to the purposes for which it was collected. When possible, we anonymize data to achieve the same result.
4. TRANSPARENCY
Upon request, Noula will provide additional information about the processing of your personal data, including internal guidelines, if applicable.
5. LEGAL COMPLIANCE
Noula complies with privacy and data protection laws applicable in Lebanon. Where necessary, we will adjust our data processing practices to ensure legal compliance.
DATA COLLECTION
We may collect and process the following data:
- Personal details (name, address, phone number, email, etc.);
- Demographic information (age, marital status, etc.);
- Information related to your purchases and interactions with us;
- Data on your use of our website (device details, etc.);
- Interactions with our content and advertisements;
- Any views or opinions you provide to us.
When collecting sensitive personal data, such as personal identification or credit card numbers, Noula applies additional safeguards as required by law.
NOTICE
Where practical or legally required, we will provide you with details about the purpose of data collection, the data controller’s identity, any third parties involved, and other necessary information.
CONSENT
Where required by law, we will seek your consent before collecting or using your personal data. Consent requests will be clear and allow you to make informed choices. You may revoke your consent at any time.
RETENTION
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once consent is revoked or purposes are fulfilled, data is retained only to meet legal obligations or defend against disputes.
DATA QUALITY
We strive to ensure the personal data we process is accurate and up to date. We will delete or correct inaccurate or incomplete data when identified.
SECURITY
Noula implements technical and organizational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Our security measures are designed to match the sensitivity of the data we handle.
DISCLOSURES TO THIRD PARTIES
We may share personal data with:
- Noula entities, directors, employees, and representatives;
- Professional advisors (accountants, auditors, lawyers) bound by confidentiality agreements;
- Service providers under data processing agreements;
- Business partners for marketing or research purposes;
- Legal authorities when required by law;
- Third parties when necessary to protect our rights or prevent fraud.
DATA PROCESSING ON OUR BEHALF
We restrict access to your personal data to Noula employees and authorized suppliers who need it to process data on our behalf, ensuring they maintain confidentiality and security.
MARKETING
We will not sell or trade your personal data to third parties without your consent. If you consent to third-party marketing but wish to stop, please contact the relevant third party.
We may inform you about new products, services, or events. You can unsubscribe from our communications by following instructions in the email or adjusting your preferences in your account.
COOKIES
Cookies are used to help track visitor usage and preferences on our website. You may choose to block cookies in your browser, though certain features of the site may not function properly without them.